Support - Memo

Welcome to Memo support! This page provides comprehensive help for using the Memo voice recording and storytelling app.

1. Getting Started 2. Recording & Transcription 3. Bluetooth Connectivity 4. Search & Organization 5. Account & Settings 6. Troubleshooting 7. Privacy & Security 8. Contact Support

Getting Started

First Time Setup

Download & Install: Get Memo from the iOS App Store
Create Account: Sign up with your email address
Grant Permissions: Allow microphone and location access for full functionality
Connect Device: Pair your Bluetooth Memo device (if applicable)

System Requirements

iOS: 13.0 or later
Device: iPhone 6s or newer
Storage: At least 100MB free space
Network: Internet connection for transcription and sync

Recording & Transcription

How to Record

Method 1: In-App Recording

Open the Memo app
Tap the red record button
Speak clearly into your iPhone microphone
Tap stop when finished

Method 2: Bluetooth Device Recording

Ensure your Memo device is connected
Use the hardware button on your Memo necklace
Audio streams directly to your phone
Recording automatically saves when stopped

Transcription Features

AI-Powered: Automatic speech-to-text conversion
Multiple Languages: Support for major languages
Speaker Recognition: Identifies different speakers in conversations
Real-Time: See transcription as you speak (Bluetooth mode)

Transcription Tips

Speak clearly and at moderate pace
Minimize background noise
Hold device 6-12 inches from mouth
Use airplane mode if experiencing connection issues

Bluetooth Connectivity

Compatible Devices

Memo Necklace (official hardware)
Most Bluetooth headsets and microphones
Compatible wireless earbuds

Pairing Your Memo Device

Enable Bluetooth: Turn on Bluetooth in iOS Settings
Open Memo App: Launch the app
Enter Pairing Mode: Press and hold the button on your Memo device
Select Device: Choose your device from the list in the app
Confirm Connection: You'll see a "Connected" status

Bluetooth Troubleshooting

Device Won't Connect:

Ensure device is in pairing mode
Check if device is already connected to another phone
Turn Bluetooth off and on in iOS Settings
Restart the Memo app

Connection Drops:

Stay within 30 feet of your device
Check for interference from other Bluetooth devices
Ensure your Memo device battery is charged
Update to the latest app version

Audio Quality Issues:

Move closer to eliminate distance interference
Check for physical obstructions
Clean the microphone on your device
Restart both devices

Search & Organization

Finding Your Memos

Search Methods:

Text Search: Search transcription content
Date Range: Filter by recording date
Tags: Use custom tags for organization
Duration: Filter by memo length

AI-Powered Search:

Semantic Search: Find memos by meaning
Intelligent Suggestions: Get related memos
Voice Commands: Search using voice input

Organization Tips

Use Descriptive Titles: Help identify memos quickly
Add Tags: Create categories for easy filtering
Regular Cleanup: Archive or delete old memos
Backup Important Content: Export critical recordings

Account & Settings

Account Management

Update display name and email
Change password
Set transcription preferences
Configure privacy settings

Data Management

Export your recordings
Delete individual memos
Clear all data
Download transcriptions

Troubleshooting

App Crashes or Freezes:

Force close the app
Restart your iPhone
Update to latest app version
Contact support if problem persists

Transcription Not Working:

Check internet connection
Verify microphone permissions
Ensure audio quality is clear
Try re-recording with less background noise

Sync Issues:

Check internet connectivity
Sign out and back into your account
Force sync in settings
Contact support for account-specific issues

Privacy & Security

Data Protection

Encryption: All data encrypted in transit and at rest
Local Storage: Recordings stored securely on your device
Cloud Backup: Optional encrypted cloud storage

Privacy Controls

Microphone access (required for recording)
Location access (for Bluetooth discovery only)
Notification permissions

For detailed information about our privacy practices, please review our Privacy Policy.

Contact Support

Before Contacting Support

Check This Documentation: Most issues are covered here
Update the App: Ensure you're using the latest version
Restart Devices: Try restarting your iPhone and Bluetooth device
Gather Information: Note error messages, device models, and iOS version

Email Support

Email: support@script.audio

Include:

Your account email
Describe the issue in detail
Attach screenshots if helpful
Mention your device model and iOS version

Response Times

General inquiries: 24-48 hours
Technical issues: 12-24 hours
Critical problems: Same day

Emergency Contact

For urgent security or privacy concerns:

Email: security@script.audio

Response Time: Within 4 hours

Frequently Asked Questions

Q: Is Memo free to use?

A: Yes, the basic Memo service is currently free. Premium features may be introduced in the future.

Q: What languages does transcription support?

A: We support major languages including English, Spanish, French, German, and more. Language is auto-detected.

Q: Can I use Memo without a Bluetooth device?

A: Absolutely! Memo works perfectly with just your iPhone's built-in microphone.

Q: How accurate is the transcription?

A: Transcription accuracy is typically 85-95% depending on audio quality, accent, and background noise.

Memo Support Documentation

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